Privacy Policy

Effective Date: 4th July 2025
Last Updated: 4th July 2025
Business Name: Graze Haus
Website: www.grazehaus.co.uk

Graze Haus is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any data you share with us, in line with UK data protection laws, including the UK GDPR.

1. What Information We Collect

When you use our website or contact us, we may collect the following information:

  • Personal information: Name, email address, phone number, delivery address.

  • Order details: Products ordered, dietary preferences, notes related to your order.

  • Payment information: We do not store payment details. Payments are securely processed via [e.g. Square/Squarespace Payments/Stripe/PayPal].

  • Website usage data: IP address, browser type, time spent on site (via cookies or analytics tools).

2. How We Use Your Information

We collect this data to:

  • Process and deliver your orders.

  • Respond to your enquiries and customer service requests.

  • Improve our products and customer experience.

  • Send occasional updates, offers or event announcements (only if you opt-in).

3. Sharing Your Information

We never sell your data. We only share your personal information with:

  • Trusted delivery providers (to complete your order).

  • Payment gateways (to process transactions).

  • Email services (if you subscribe to our mailing list).

All third parties we work with are compliant with relevant data protection laws.

4. Data Retention

We retain your data only as long as necessary for order processing and customer support. For marketing emails, you can unsubscribe at any time.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you.

  • Correct inaccurate personal data.

  • Request deletion of your data.

  • Withdraw consent (e.g. unsubscribe from marketing).

  • To exercise any of these rights, please contact: contact@grazehaus.co.uk

6. Cookies

We use cookies to enhance your browsing experience and understand how visitors use our website. You can manage cookie preferences via your browser settings.

7. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Graze Haus
Email: contact@grazehaus.co.uk
Location: London, UK